To: HFI Health Plan Members

 

From: Gerard Vitti, CEO of HFI

 

Re: Covid-19 Business Continuity Plan

 

HFI will continue to monitor the spread of COVID-19 closely.  HFI is committed to providing a safe environment for our employees and ensuring continuity in service to all of you.

 

We want our health plan members to have peace of mind knowing we are here for you always and especially in these uncertain times. Helping you get the benefits you need and deserve is our top priority.

 

While we continue our work as usual, we now have a remote workforce for employees who will be assisting you. We don’t expect any interruption in our service to you. If you do have any problems contacting us, please know that we are diligently responding to resolve the issues quickly.

 

We appreciate your patience and understanding during these unsettling times. We wish you all good health and thank you for continuing to place your trust in us. Our Service Team is here to assist you from 8-8 pm. Please don’t hesitate to call us with any questions at 866-627-7434.