Health Plan Members Page


HFI’s goal is to help you, a Medicaid health plan member, get the SSI/SSDI benefits for which you or your loved ones are eligible. We strive to make this process as easy as possible for you. Our dedicated and knowledgeable Member Advocates will guide you through every step of the enrollment process starting by understanding your medical situation. If you have a strong case, we will take the application over the phone, work with Social Security on your behalf, and help you fill out any additional paperwork. We’ll even remind you about your appointments with Social Security if you need them. We are always just a phone call away.


If you would like someone from our Member Services Team to contact you, please click on the Contact Us link and fill out the form as best as you can.  Make sure you put the best phone number for us to call you. We will call you back within 2 business days.

Helpful Links

Contact Us

Frequently Asked Questions

Things needed to complete your application


Hours of Operation
Monday – Friday
9am – 5pm

Things needed to complete the application process


  1. When did you first become disabled?
  2. Doctor Information:
    • Name
    • Location
    • Medications prescribed
    • Purpose of medication
    • Labs/Tests ordered or run
  3. Hospitalizations
    • Hospital name
    • Recent ER visits
    • Recent inpatient admissions
    • Medications prescribed
    • Symptoms/conditions treated
  4. Work history for last 15 years:
    • Job title
    • Name of company
    • Start and end dates (Month and year only)
    • Rate of pay (hourly, biweekly, monthly, etc.),
    • Hours worked
  5. How do your conditions limit your ability to work?
  6. Marital Status


  1. When did your child first become disabled?
  2. School Information
  3. Doctor Information:
    • Name
    • Location
    • Medications prescribed
    • Purpose of medication
    • Labs/Tests ordered or run
  4. Hospitalizations
    • Hospital Name
    • Recent ER visits
    • Recent Inpatient admissions
    • Medications prescribed
    • Symptoms/conditions treated
  5. Medical/educational tests your child has had done
  6. How do your child’s conditions limit his/her ability to function?

Frequently Asked Questions

Does HFI really assist with the disability process for free?

Yes! We contract directly with your health plan to offer you this service at no charge to you. At HFI, we believe your well-being is more important than having you worry about how to pay for this service.

How can I get in touch with HFI to start the process?

Fill out the contact form and someone from our team will give you a call within 48 hours to determine if we can help.

How long does it take to submit an application?

The Social Security Administration has a pretty long application. It can take anywhere between an hour and 2 hours, depending on how much information you give us. We will ask you to schedule a time to fill this out over the phone when it’s most convenient for you.

Once an application is submitted, how long will I wait to know if I have been approved?

Times vary by case, but you will typically hear back from Social Security anywhere between 3 and 6 months after the application is submitted.

If I already submitted an application with Social Security but still need help filling out paperwork, can you help?

Yes! If you have submitted an application and Social Security has not made a decision on your case, we can review it and offer our services if appropriate.

If I have applied and been denied before, do you assist with appeals?

This varies case by case. Fill out the contact form and we will give you a call to go over your case.

If I applied years ago and was denied, can you help me reapply?

Fill out the contact form and we will give you a call to discuss your options.

If I feel more comfortable speaking another language, can you help me?

Yes! We can assist you in any language you feel most comfortable speaking.