Does HFI really assist with the disability process for free?

Yes! We contract directly with your health plan to offer you this service at no cost to you.

How do I know if my health plan offers this service to me at no cost?

You should have received a letter in the mail from your health plan and from us at HFI that explains this is a free service for you.

How can I get in touch with HFI to start the process?

Please call us at 866.627.7434 or fill out this contact form as best you can.

How long does it take to submit an application?

The Social Security Administration’s (SSA) application process can be difficult so that’s why we will hold your hand every step of the way and submit your application for you. Adult and child applications vary case by case depending on you and/or your child’s medical conditions, but on average it takes about one-two hours to complete. Again, this service is free.

Once the application is submitted, how long will I wait to know if my child or I have been approved?

Times vary by case, but you will typically hear back from Social Security Administration (SSA) anywhere between 3 and 6 months after the application is submitted.

If I have already submitted an application for myself or my child with the Social Security Administration (SSA), but still need help filling out paperwork, can you help?

Yes! If you have submitted an application for you and/or your child and the Social Security Administration (SSA) has not made a decision on your case, we can help. Again, this service is free.

If my child or I have been denied before, do you assist with appeals?

This varies case by case. Please call us at 866.627.7434 and we will go over you and/or your child’s case with you. Again, this service is free.

If I applied years ago for my child and/or myself was denied, can you help me reapply?

Please call us at 866.627.7434 to discuss your options. Again, this service is free.

Are there people to help me if I speak a different language?

Yes, we can assist you in any language.

Can I Opt-Out of your services and communications?

Yes, you can.  HFI has elected to follow general guidelines and best practices surrounding the Do Not Call / Contact process, and is committed to honoring the requests of its current and prospective clients (i.e. health plan members) to respect their rights to privacy.  HFI has established and implemented written procedures to honor health plan members’ requests to be excluded from receiving any outreach communications from us by mail or phone (voice, text, or fax) with regards to our services.

Health plan members must provide us the address and phone number(s) at which they no longer wish to receive any outreach communications by mail or phone (voice, text, or fax). Any request to be placed on our internally-maintained Do Not Call / Contact list will be processed within a reasonable amount of time, not to exceed 30 days.

To submit your Opt-Out request:

  1. Call us 866.627.7434 to speak with one of our representatives to update your preferences.
  2. Email us via the Contact Us page on this site.
  3. Send us a letter to Healthcare Financial, Inc. c/o Compliance Department – Do Not Call / Contact List, 2 Heritage Dr, 7th Floor, Quincy, MA 02171.

Who is Thomas G. Gennis, ESQ and why am I getting communications from him?

Thomas G. Gennis (Tom) is one of our founders, owners, and our Corporate Attorney.  Tom serves as your legal representative in front of government agencies like Social Security Administration (SSA). Therefore, all the communications you will receive from SSA will have Thomas G. Gennis, ESQ on them as your representative.

How do I report an incident or complaint?

We have several different reporting mechanisms that you can use:

What is your member data privacy policy and practices?

Please refer to our Member Privacy Policy