Does HFI really assist with the disability process for free?
Yes! We contract directly with your health plan to offer you this service at no cost to you.
How do I know if my health plan offers this service to me at no cost?
You should have received a letter in the mail from your health plan and from us at HFI that explains this is a free service for you.
How can I get in touch with HFI to start the process?
How long does it take to submit an application?
The Social Security Administration’s (SSA) application process can be difficult so that’s why we will hold your hand every step of the way and submit your application for you. Adult and child applications vary case by case depending on you and/or your child’s medical conditions, but on average it takes about one-two hours to complete. Again, this service is free.
Once the application is submitted, how long will I wait to know if my child or I have been approved?
Times vary by case, but you will typically hear back from Social Security Administration (SSA) anywhere between 3 and 6 months after the application is submitted.
If I have already submitted an application for myself or my child with the Social Security Administration (SSA), but still need help filling out paperwork, can you help?
Yes! If you have submitted an application for you and/or your child and the Social Security Administration (SSA) has not made a decision on your case, we can help. Again, this service is free.
If my child or I have been denied before, do you assist with appeals?
This varies case by case. Please call us at 866.627.7434 and we will go over you and/or your child’s case with you. Again, this service is free.
If I applied years ago for my child and/or myself was denied, can you help me reapply?
Please call us at 866.627.7434 to discuss your options. Again, this service is free.
Are there people to help me if I speak a different language?
Yes, we can assist you in any language.
Can I Opt-Out of your services and communications?
Yes, you can. HFI has elected to follow general guidelines and best practices surrounding the Do Not Call / Contact process, and is committed to honoring the requests of its current and prospective clients (i.e. health plan members) to respect their rights to privacy. HFI has established and implemented written procedures to honor health plan members’ requests to be excluded from receiving any outreach communications from us by mail or phone (voice, text, or fax) with regards to our services.
Health plan members must provide us the address and phone number(s) at which they no longer wish to receive any outreach communications by mail or phone (voice, text, or fax). Any request to be placed on our internally-maintained Do Not Call / Contact list will be processed within a reasonable amount of time, not to exceed 30 days.
To submit your Opt-Out request:
- Call us 866.627.7434 to speak with one of our representatives to update your preferences.
- Email us via the Contact Us page on this site.
- Send us a letter to Healthcare Financial, Inc. c/o Compliance Department – Do Not Call / Contact List, 2 Heritage Dr, 7th Floor, Quincy, MA 02171.
Who is Thomas G. Gennis, ESQ and why am I getting communications from him?
Thomas G. Gennis (Tom) is one of our founders, owners, and our Corporate Attorney. Tom serves as your legal representative in front of government agencies like Social Security Administration (SSA). Therefore, all the communications you will receive from SSA will have Thomas G. Gennis, ESQ on them as your representative.
How do I report an incident or complaint?
We have several different reporting mechanisms that you can use:
- Call The Compliance Hotline’s toll free #: 833.614.8660
- Submit an online report: https://my.compliancehotline.com/report/HealthcareFinancialInc
- Email The Compliance Hotline: firstname.lastname@example.org
"Everyone at HFI has been so kind and caring. They really understand the SSI application process and could answer all of my questions and concerns. My Disability Specialist spent a lot time explaining everything to me and never got impatient! Thank you for being there for us and having HFI as a free service to your members!"
- Ted R.
"I’m calling to commend my Disability Specialist who helped me greatly with Social Security application during the phone interview. I really want to commend him. He was patient and informed me every step of the way. A big high five to him and I want to thank him very much."
"I called your number and got a VERY pleasant surprise. I spoke to a Disability Specialist who was very helpful. She was very clear about everything and so nice. She was very knowledgeable about Social Security and the entire application process. I was just very pleasantly surprised to have such a sweet person on the other end of the line. Thank you for giving me the opportunity to speak to somebody so terrific. I’m grateful. Thanks."
"I was just calling to tell you how helpful my Disability Specialist was. He helped me more than a lot of people have with my disability. I just wanted to say that he’s a really good worker and I really appreciate how helpful he was. He was very good at explaining everything and walked me through how to do it. He did a really good job at guiding me through the application. I didn’t understand most of the disability process and he made it really easy for me and I am so thankful."
"I’d like to express my gratitude on how very helpful my Disability Specialist was. He demonstrated compassion throughout the entire process for my son. He made me comfortable, he’s patient, he’s a good listener and he works with his heart."
"Having only spoken on the phone, I spent almost two hours on the line with my Disability Specialist in order to complete a Social Security claim on my behalf. It was long; it was difficult for me and very arduous for the both of us. He took breaks with me when I needed to. His maturity, patience, attention to detail and overall demeanor made me feel quite special under the circumstances."
"I am thrilled with Healthcare Financial, Inc. From talking to me about the application until doing all that was needed to get me approved for SSI and SSDI, they have been helpful, understanding and caring. My disability benefits were necessary to continue taking care of my family and myself and it would not have happened without having this free service through my health plan. Thank you for looking out for the well-being of your members!"
"HFI showed me that there are people who care and will take the time to help others and that’s exactly what they’ve done. HFI has helped me through the entire process of applying for SSI, something I could have never been able to do on my own. Thank you so much for all your help and attention HFI!"